Customer Success Specialist

Customer Service · Boulder, Colorado
Department Customer Service
Employment Type Full-Time
Compensation $18/hour + Commissions

About Kion 

Our purpose is to help people fully experience a joyful, active life by providing pure, energy-enhancing solutions. Kion supports sustained, natural energy with research-backed supplements and functional foods. As a team, we share a passion for growth, enjoy new challenges, and believe in doing our best through courageous communication and a desire for self-awareness. 

Job Overview

As a Kion Customer Success Specialist you will be responsible for attending to customer inquiries across multiple channels from phone, chat, email, and social media, providing everything from in-depth product knowledge and recommendations to maintenance of orders, and resolution of technical issues. In addition, you will be responsible for conducting active sales outreach to existing customers promoting subscription services.

The Right Fit

At Kion, we hire for culture first - then ability and skills. Please consider the following when deciding if this opportunity is the right fit for you.

You Love: Nurturing relationships and delivering an exceptional customer service experience via phone calls and online to understand the nuances of your audience. 

Culturally, we seek team members who are interested in:

  • Exercise 
  • Nutrition
  • Meditation
  • Self-Reflection
  • Personal Growth
  • Humor
  • Fun 
  • Adventure

To be successful in this role, we are looking for candidates who are intrinsically motivated to promote the betterment of customer’s lives by providing highly knowledgeable product recommendations, and exceptionally personalized interactions - next few are awesome to have too: 

  • Absolutely meticulous, incredible attention to detail; 
  • Extremely resourceful and motivated to seek answers; 
  • Background in customer service and/or sales; 
  • Experience responding directly to customer inquiries and concerns;
  • A deep desire to see your customers succeed in their wellbeing; and
  • A positive, outgoing attitude. 

Job Details

  • Full-time, $18/hourly + commission;
  • Hybrid Work Schedule with office in North Central Boulder; 
  • Medical, Vision, and Dental Insurance;
  • Paid Time Off + Holidays;
  • Team adventures, retreats, and parties;
  • Monthly phone stipend;
  • Discounted and free supplements; and
  • Exceptional opportunities for professional growth. 

Application Instructions

If you want Customer Success at Kion to be your future, please follow these steps:

  1. Check out and learn about what we offer,
  2. If you like what you see, apply! 

*Please note - we have an extensive interview process consisting of an online video interview, Zoom video conference interviews, and assessments.

Thank you - we look forward to working with you!

Thank You

Your application was submitted successfully.

  • Location
    Boulder, Colorado
  • Department
    Customer Service
  • Employment Type
  • Compensation
    $18/hour + Commissions